Upgrading Votiro VA On-prem to v10.0

This guide details the upgrade procedure from VA version 9.9 to VA version 10.0.

Votiro's Support team will be available should you require assistance.

Prerequisites

Prepare for your upgrade by ensuring the following are present:

Upgrade Procedure

Part 1: Download and copy the package to all nodes

1.    Download the official Upgrade package from one of the following links:
   • \\votirofs\Versions\STABLE\Virtual Appliance\10.0.77
   • Votiro Public Data Store on SharePoint
2.   Copy the downloaded Upgrade package into your first node.

3.    SSH into your first node:

      ssh votiro-user@<ip>

4.    Login as an admin:

      sudo -i

5.    Copy the upgrade package to the other 2 nodes:

      scp upgrade-images-<VersionNumber>.tar.gz <TargetIP>:/~/upgrade-images-<VersionNumber>.tar

      For example:

      scp upgrade-images-10.0.66.tar 10.130.1.27:/~/upgrade-images-10.0.66.tar

6.    Run the following command on all 3 nodes:

      docker load -i upgrade-images-<VersionNumber>.tar

Note:

The docker load -i command will take time (approximately 10-20 minutes).

Part 2: Extract and run the upgrade script

7.    Copy the upgrade script tar zip file to your first node only:

      scp <Path>upgrade-package-script-<VersionNumber>.tar.gz votiro-user@<Node1IP>:/home/votiro-user

      For example:

      scp C:\Users\itamar\Downloads\upgrade-package-script-10.0.51.tar.gz votiro-user@10.130.1.24:/home/votiro-user

8.    Run sudo -i and then copy the tar file to your root directory:

      cp /home/votiro-user/upgrade-package-script-<VersionNumber>.tar.gz ~/upgrade-package-script-<VersionNumber>.tar.gz

9.    Extract the tar file:

      tar -xvf upgrade-package-script-<VersionNumber>.tar

10.    Run the upgrade script:

       cd upgrade-script/ansible-initcluster

       ansible-playbook upgrade-9-10.yaml

11.    If the upgrade yaml prerequisite script was pre-installed, the upgrade should finish successfully.
       If not, continue below with Part 3.

Part 3: Rerun the upgrade if upgrade failed

12.    If the upgrade process failed with the following message:

    - "Post installation 9.9 not installed yet. Can not complete the upgrade"
    - "Post installation files copied to /root/ansible-initcluster/"
    - "Please run:"
    - "cd ~/ansible-initcluster"
    - "ansible-playbook add-ha-9_9.yaml"

13.    Run the following commands:

       cd ~/ansible-initcluster

       ansible-playbook add-ha-9_9.yaml

       This script should take about 4-5 minutes to complete.

14.    Rerun the upgrade script:

       cd ~/upgrade-script/ansible-initcluster

       ansible-playbook add-ha-9_9.yaml